General Manager Leroy A.E. Abraham speaking to Virgin Islands News Online (VINO) said the new feature will streamline business processes.
“The BVI Electricity Corporation is extremely pleased to announce the launching of its Remote Disconnections capability. This functionality builds upon the already established Advanced Metering Infrastructure (AMI) System and allows the Corporation to streamline its business processes,” he said.
System brings improvements to customer service – GM
According to Mr Abraham, the system also employs modern technological improvements to provide an exceptional customer experience.
In a Facebook statement, yesterday, May 11, 2021, the Corporation, therefore, advised customers in arrears to pay outstanding bills to avoid disconnection.
“Remote disconnections will occur as early as 8:00 am Monday through Thursday,” the notice warned. With this capability, the Electricity Corporation is warning residents of early-morning power cuts for unpaid bills.
Residents with outstanding bill payments to the BVI Electricity Corporation (BVIEC) are being advised to settle their debts now that the power company has improved its disconnection capabilities.
This news comes months after the conclusion of the BVIEC’s amnesty programme in which select consumers were exempted from making electricity payments for three months.
At the time, Premier Andrew Fahie said the amnesty was part of the government’s economic stimulus-response to COVID-19.
To minimise the risk of individuals taking advantage of the initiative, domestic consumers could only receive amnesty on electricity payments of up to $80 while small businesses had amnesty for up to $150.
Be warned! BVIEC can now disconnect you remotely. BVI News. (2021, May 12). Retrieved December 1, 2021, from https://bvinews.com/be-warned-bviec-can-now-disconnect-you-remotely/.
BVIEC launches remote disconnection capabilities. BVIEC launches remote disconnection capabilities | Virgin Islands News Online. (n.d.). Retrieved December 1, 2021, from https://www.virginislandsnewsonline.com/domains/virginislandsnewsonline.com/en/news/bviec-launches-remote-disconnection-capabilities-.